SUSTAINMENT & MSAs
Vital Link with Atec, Celtech, NETS and VLE can offer a complete program of sustainment for your engine support assets. Our very first MSA was undertaken in UAE and continues after more than 10 years onsite. Our IDIQ with the USAF involves test cell sustainment worldwide to very demanding technical and logistical requirements. Our companies’ continued growth in both commercial and military engine test and support arenas makes us the right choice for continuous service assignments. Current plans are for new service operations in Turkey and other Middle Eastern locations to open in 2018. The Sustainment services covered under the MSA/GSA can include:
- General Support
- Green/ISO Issues Resolution and Training
- Operating Processes Review
- Periodic Calibration
- Routine Maintenance
- Spares Identification and Oversight
- System Improvements/Modifications
- Training requirements
- Troubleshooting and Problem Resolution
Service Agreement Components
A Service Agreement involves regularly scheduled visits for routine review and maintenance, as well as defined provisions for unscheduled on-site services, as needed. Every visit includes an evaluation of equipment, as well as inspection, cleaning, troubleshooting system issues, repairing systems and components, and replacement, as required. Personnel training is often included in the MSAs/GSAs provided by Vital Link, Celtech, NETS or Atec to ensure proper use and upkeep of the systems we maintain. We can also provide an expert, third party review of conditions and processes, and work per client direction to assist any needed improvements.
On-Call Technical Support
In addition to the on-site services provided by a MSA/GSA, our On-Call Digital Technical Support is also made available to our clients (and equipment personnel) by phone, email, or Skype Monday-Friday, 8 am-5 pm CST. Our On-Call Digital Technical Support puts our engineers and experts in your ear or at your fingertips to answer questions and offer assistance, whenever possible, by phone or video communication. On-Call Technical Support often eliminates the need for unexpected site visits and provides immediate support in crucial moments. Our 24/7 Emergency Hotline is now legendary in our industry worldwide.
Emergency On-Site services can be added to any MSA/GSA with quick turn-around time to get your equipment back up and running. Choosing to include Emergency Services in your custom fit MSA/GSA guarantees that your equipment is backed by the Atec companies team at its best—and at its worst. For our Eurasia and Africa customers, Vital Link Europe is able to quickly to respond to your needs. We can also respond to our clients on a purchase order/tech order basis, when an MSA/GSA is not active.
The Vital Link MSA/GSA is subject to limitations by contract.
If you are interested in an MSA/GSA to bolster sustainment for your facilities, equipment or project, please Contact Us.